Refund & Cancellation Policy

Refund Policy

At bjewellers.com, we are committed to ensuring your complete satisfaction with every purchase. However, if you receive a product that is defective, damaged, or different from what you ordered, you may be eligible for a return or refund under the following conditions:

Return Timeframe

You have 3–4 calendar days from the date of delivery to request a return. Please ensure that the product is unused, in its original packaging, and the seal is intact.

Return Conditions

  • Items must be in their original condition, unworn, unwashed, and with all original tags and packaging.
  • Products sold as part of a combo or set must be returned in full. Individual items cannot be returned separately.
  • Returns will not be accepted if the product seal is broken or tampered with.

Refund Processing

Once we receive and inspect your returned product, you will be notified about the approval or rejection of your refund. If approved, your refund will be processed within 4–5 working days, and the amount will be credited to your original payment method within 5–7 working days.

Damaged or Defective Products

If you receive a defective or incorrect item, please contact our customer service within 3 days of delivery. Our team will review your request and guide you through the return or replacement process.

Cancellation Policy

We understand that you may occasionally need to cancel an order. Our cancellation process is designed to be smooth and fair:

Immediate Cancellations

  • Cancellation requests must be made immediately after placing the order.
  • Once your order has been processed or shipped, we cannot accommodate cancellation requests.

Non-Cancelable Orders

Orders that have already entered the shipping or processing stage are non-cancelable.

Non-Refundable Products

Products with a broken seal or that have been used or altered are not eligible for return or refund.

Combo or Set Products

Items purchased as part of a combo offer must be returned in their entirety. Individual items from a combo cannot be returned separately.

Need Assistance?

If you have any questions or need help with your order, please contact us at: